Refund policy
RETURNS & EXCHANGES
Each stone is a natural wonder, featuring a unique pattern and crystalline composition that makes each Made of Shiny Stars crystal one-of-a-kind. As natural objects, their appearance can vary from the images shown, and they may contain tiny fissures and pits that only add to their beauty. Inclusions and striking markings within the crystal are to be expected, as our curated cuts are made to showcase the true beauty of a crystalline structure rather than an artificial glass-like appearance. Please note that some of our products are hand-cut, ensuring that they will never be completely 'perfect', but always authentically stunning.
RETURNS INFORMATION
- Returns and exchanges are not accepted based on crystal characteristics or on change of mind.
EXCHANGES
- Our exchange policy lasts 7 days and only applies to products that are not crystals.
- To be eligible for an exchange, your item must be returned unused and in the same condition that you received it in. It must also be in original packaging.
- MoSS will not be held liable for items that are sent back broken or damaged.
- All exchanges will be issued in the form of a credit note which can be redeemed at our online store.
- MoSS does not reimburse return shipping charges on exchanges based on a change of mind.
REFUNDS & CREDIT NOTES
- If you are returning your item for inspection for a refund or credit note, your product must be sent back to Made of Shiny Stars within 7 days of being received.
- For items that qualify for a refund, once an item is returned (so long as it is received in new and original condition), you will receive a refund within 7-10 days.
- Refunds will be returned through the type of payment method in which you made the purchase originally. We have a number of payment portals including Afterpay, Credit Card, and PayPal. Once we have released the funds each payment portal may take a number of days to process. Please contact your payment portal to find out the exact duration. We will notify you once the refund has been processed from our end.
RETURNS SHIPPING
- MoSS bears no responsibility for the loss of an item being returned so we recommend that you return it using registered mail.
- MoSS may or may not reimburse return shipping charges on refunds or exchanges. This is determined on a case-by-case basis.
- Please ensure you pack your crystals carefully with FRAGILE stickers and purchase insurance at the post office if you want to be covered for any damage that might occur in the post.
- Please send an email to sales@madeofshinystars.com to notify us before you return your item.
Post your item along with the original invoice to:
MADE of SHINY STARS
PO BOX 14411
Saint Paul MN 55114
USA